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var(--cr-border)}.cr-leads-status-btn{padding:6px 14px;border-radius:7px;border:none;background:transparent;color:var(--cr-text-secondary);font-size:12px;font-weight:500;cursor:pointer;font-family:var(--font-body);transition:all .15s;white-space:nowrap}.cr-leads-status-btn:hover{color:var(--cr-text-primary);background:rgba(255,255,255,.7)}.cr-leads-status-btn-active{background:var(--n-0);color:var(--cr-text-primary);font-weight:700;box-shadow:var(--sh-sm)}.cr-leads-toolbar-right{display:flex;align-items:center;gap:8px;margin-left:auto}.cr-leads-filter-toggle{display:inline-flex;align-items:center;gap:6px;padding:7px 14px;border-radius:var(--cr-radius-sm);border:1.5px solid var(--cr-border);background:var(--n-0);color:var(--cr-text-secondary);font-size:12px;font-weight:500;cursor:pointer;font-family:var(--font-body);transition:all 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8px 4px 10px;border-radius:999px;background:rgba(144,72,240,.08);border:1px solid rgba(144,72,240,.22);color:var(--c-violet);font-size:11px;font-weight:500;white-space:nowrap;max-width:220px}.cr-leads-chip-label{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cr-leads-chip-remove{display:inline-flex;align-items:center;justify-content:center;width:16px;height:16px;border-radius:50%;border:none;background:rgba(144,72,240,.15);color:var(--c-violet);cursor:pointer;padding:0;font-size:10px;line-height:1;flex-shrink:0;transition:background .12s;font-family:var(--font-body)}.cr-leads-chip-remove:hover{background:rgba(144,72,240,.3)}.cr-leads-clear-all{display:inline-flex;align-items:center;padding:4px 10px;border-radius:999px;border:1px solid var(--cr-border);background:transparent;color:var(--cr-text-muted);font-size:11px;cursor:pointer;font-family:var(--font-body);transition:all 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var(--cr-border);border-radius:var(--cr-radius);overflow:hidden;box-shadow:var(--cr-shadow)}.cr-inbox,.cr-inbox-list{display:flex;background:var(--n-0)}.cr-inbox-list{width:360px;min-width:300px;flex-shrink:0;flex-direction:column;border-right:1px solid var(--cr-border)}.cr-inbox-list-header{padding:20px 16px 12px;border-bottom:1px solid var(--cr-border);background:linear-gradient(180deg,var(--n-50) 0,var(--n-0) 100%)}.cr-inbox-list-title-row{display:flex;align-items:center;gap:8px;margin-bottom:4px}.cr-inbox-list-header h1{font-size:17px;font-weight:700;color:var(--cr-text-primary);margin:0;font-family:var(--font-display)}.cr-inbox-list-header p{font-size:12px;color:var(--cr-text-secondary);margin:0 0 14px}.cr-inbox-live-indicator{width:8px;height:8px;border-radius:50%;background:var(--cr-text-muted);flex-shrink:0}.cr-inbox-live-indicator-on{background:var(--ok);box-shadow:0 0 0 3px rgba(20,194,163,.28)}.cr-inbox-search-wrap{position:relative;margin-bottom:8px}.cr-inbox-search-wrap svg{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--cr-text-muted);pointer-events:none}.cr-inbox-search{padding-left:36px!important;background:var(--n-50)!important;border-color:transparent!important}.cr-inbox-search:focus{background:var(--n-0)!important;border-color:var(--c-violet)!important}.cr-inbox-count{font-size:11px;color:var(--cr-text-muted)}.cr-inbox-list-items{flex:1;overflow-y:auto;overscroll-behavior:contain}.cr-inbox-list-empty{padding:40px 20px;text-align:center;font-size:13px;color:var(--cr-text-muted)}.cr-inbox-list-item{display:flex;align-items:flex-start;gap:12px;width:100%;padding:14px 16px;border:none;border-bottom:1px solid var(--n-100);background:transparent;cursor:pointer;text-align:left;font-family:var(--font-body);transition:background .12s}.cr-inbox-list-item:hover{background:var(--n-50)}.cr-inbox-list-item-active{background:rgba(144,72,240,.06)!important;border-left:3px solid var(--c-violet);padding-left:13px}.cr-inbox-list-item-unread .cr-inbox-list-item-name{font-weight:700;color:var(--cr-text-primary)}.cr-inbox-list-item-unread .cr-inbox-list-item-preview{font-weight:600;color:var(--cr-text-primary)}.cr-inbox-avatar{width:44px;height:44px;border-radius:50%;flex-shrink:0;background:var(--grad-violet-blue);display:flex;align-items:center;justify-content:center;color:#fff;font-size:16px;font-weight:700;box-shadow:0 4px 12px rgba(144,72,240,.3)}.cr-inbox-avatar-lg{width:40px;height:40px;font-size:15px}.cr-inbox-list-item-body{flex:1;min-width:0}.cr-inbox-list-item-bottom,.cr-inbox-list-item-top{display:flex;align-items:center;justify-content:space-between;gap:8px}.cr-inbox-list-item-top{margin-bottom:4px}.cr-inbox-list-item-name{font-size:14px;font-weight:500;color:var(--cr-text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.cr-inbox-list-item-time{font-size:11px;color:var(--cr-text-muted);flex-shrink:0}.cr-inbox-list-item-preview{font-size:12px;color:var(--cr-text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1}.cr-inbox-list-item-badges{display:flex;align-items:center;gap:6px;flex-shrink:0}.cr-inbox-unread-badge{min-width:22px;height:22px;padding:0 7px;border-radius:11px;background:var(--grad-violet-blue);color:#fff;font-size:11px;font-weight:800;line-height:22px;text-align:center;box-shadow:0 2px 8px rgba(144,72,240,.3)}.cr-inbox-handoff-dot{width:8px;height:8px;border-radius:50%;background:var(--warn);animation:pulse-ok 2s infinite}.cr-inbox-detail{flex:1;min-width:0;display:flex;flex-direction:column;background:var(--n-50)}.cr-inbox-detail-inner{display:flex;flex-direction:column;height:100%;min-height:0}.cr-inbox-detail-header{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 20px;background:var(--n-0);border-bottom:1px solid var(--cr-border);flex-shrink:0}.cr-inbox-detail-header-left{display:flex;align-items:center;gap:12px;min-width:0}.cr-inbox-detail-header-info h2{font-family:var(--font-display);font-size:15px;font-weight:700;color:var(--cr-text-primary);margin:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.cr-inbox-detail-header-info p{font-size:12px;color:var(--cr-text-secondary);margin:2px 0 0}.cr-inbox-detail-header-badges{display:flex;align-items:center;gap:8px;flex-wrap:wrap;flex-shrink:0}.cr-inbox-back-btn{display:none;align-items:center;justify-content:center;width:36px;height:36px;border:1.5px solid var(--cr-border);border-radius:var(--cr-radius-sm);background:var(--n-0);color:var(--cr-text-primary);cursor:pointer;flex-shrink:0}.cr-inbox-lead-toggle{font-size:12px!important;padding:5px 10px!important}.cr-inbox-detail-body{flex:1;display:flex;min-height:0;overflow:hidden;position:relative}.cr-inbox-detail-body-with-lead .cr-inbox-chat-column{border-right:1px solid var(--cr-border)}.cr-inbox-chat-column{min-width:0;min-height:0}.cr-inbox-chat-column,.cr-inbox-messages{flex:1;display:flex;flex-direction:column}.cr-inbox-messages{overflow-y:auto;padding:20px;gap:10px;overscroll-behavior:contain}.cr-inbox-messages-empty{font-size:13px;color:var(--cr-text-muted);margin:0;text-align:center;padding:40px 0}.cr-inbox-message-row{display:flex}.cr-inbox-message-bubble{max-width:75%;border-radius:10px;padding:10px 14px;font-size:13px;color:var(--cr-text-primary)}.cr-inbox-message-bubble p{margin:0;white-space:pre-wrap;line-height:1.5}.cr-inbox-message-bubble time{display:block;margin-top:6px;font-size:11px;color:var(--cr-text-muted)}.cr-inbox-message-agent-label{font-size:10px;font-weight:700;color:#0a8d76;margin-bottom:4px}.cr-handoff-toggle{display:inline-flex;align-items:center;gap:6px;padding:5px 12px;border-radius:20px;border:1px solid var(--cr-border);background:var(--n-0);font-size:11px;font-weight:600;color:var(--cr-text-secondary);cursor:pointer;white-space:nowrap}.cr-handoff-toggle-active{background:#fff7ed;border-color:#fdba74;color:#c2410c}.cr-handoff-toggle-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0;background:var(--cr-green,#16a34a)}.cr-handoff-toggle-active .cr-handoff-toggle-dot{background:var(--cr-orange,#f97316)}.cr-composer{flex-shrink:0;display:flex;flex-direction:column;gap:8px;padding:12px 16px calc(12px + env(safe-area-inset-bottom));background:var(--n-0);border-top:1px solid var(--cr-border)}.cr-composer-bot{flex-direction:row;align-items:center;justify-content:space-between;gap:12px}.cr-composer-bot-label{font-size:12px;color:var(--cr-text-secondary)}.cr-composer-stale-warning{margin:0;font-size:12px;color:#92400e;line-height:1.5;background:#fef3c7;border:1px solid #fde68a;border-radius:10px;padding:8px 12px}.cr-composer-row{display:flex;align-items:flex-end;gap:8px}.cr-composer-input{flex:1;resize:none;border:1px solid var(--cr-border);border-radius:20px;padding:10px 16px;font-size:14px;font-family:var(--font-body);background:var(--n-50);color:var(--cr-text-primary);outline:none;max-height:120px;line-height:1.4;transition:border-color .15s,background 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var(--cr-border);background:var(--n-50);padding:12px;font-size:11px}.cr-inbox-detail-empty{flex:1;flex-direction:column;padding:40px 24px;text-align:center}.cr-inbox-detail-empty,.cr-inbox-detail-empty-icon{display:flex;align-items:center;justify-content:center}.cr-inbox-detail-empty-icon{width:80px;height:80px;border-radius:50%;background:rgba(144,72,240,.08);color:var(--c-violet);margin-bottom:20px}.cr-inbox-detail-empty h2{font-family:var(--font-display);font-size:16px;font-weight:700;color:var(--cr-text-primary);margin:0 0 8px}.cr-inbox-detail-empty p{font-size:13px;color:var(--cr-text-secondary);margin:0;max-width:320px;line-height:1.5}.cr-inbox-loading,.cr-inbox-loading-state{display:flex;align-items:center;justify-content:center;gap:10px;font-size:13px;color:var(--cr-text-secondary)}.cr-inbox-loading-state{min-height:calc(100dvh - 56px);margin:-28px -32px;width:calc(100% + 64px)}.cr-inbox-loading-dot{width:8px;height:8px;border-radius:50%;background:var(--grad-violet-blue);animation:pulse-ok 1.2s infinite}@media (max-width:1100px){.cr-inbox-lead-panel{width:260px}}@media (max-width:900px){.cr-inbox-lead-panel{position:absolute;top:0;right:0;bottom:0;width:min(320px,88vw);z-index:20;box-shadow:-4px 0 20px rgba(13,16,49,.12);transform:translateX(100%);transition:transform .22s ease;pointer-events:none}.cr-inbox-lead-panel-open{transform:translateX(0);pointer-events:auto}.cr-inbox-detail-body-with-lead .cr-inbox-chat-column{border-right:none}}@media (max-width:768px){.cr-inbox{height:calc(100dvh - 52px - 56px);margin:0;width:100%}.cr-inbox-list{width:100%;min-width:0}.cr-inbox-detail,.cr-inbox-has-selection .cr-inbox-list{display:none}.cr-inbox-has-selection 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